Frequently Asked Questions

Q: How do I register for an event?

A: You can register several ways.

1. Register online: Go to www.nwamarriages.com/event_reg. Next, select the specific category of events you are wanting to attend. OR, look for a specific event under the "Online Registration" section on the homepage, and click "Register Online".
2. Phone: Call NWA Healthy Marriages at 479.524.7444
3. Mail: NWA Healthy Marriages 2000 W. University, Siloam Springs, AR 72761 Send in the following information: Name of event and date, Attendees names, address, phone number, payment (if applicable)

Q: How do I pay for an event?

A: You have 3 options.

• Option 1) The best way to pay for the event is to do so online when you register for the event. You will be asked to pay via Visa or MasterCard.
• Option 2) Call NWA Healthy Marriages at 479.524.7444.
• Option 3) Send a Money Order or Check, made out to John Brown University. Please send to the following address: NWA Healthy Marriages, 2000 W. University, Siloam Springs, AR 72761. Please note which event you will be attending.
• Please note that you will receive your Couple Checkup Voucher Code upon payment. If you are mailing in your payment, please allow 5 days for processing time. Returned checks will be issued a service fee.

Q: What If I register for an event but am unable to attend?

A: Event fees are non-refundable. Should you be forced to cancel or if you are unable to attend, you may request a transfer of your registration to another event. Requests for transfer must be received no later than 14 days after the event you are registered to attend. There is no additional charge to transfer to another event.

Q: Do you provide premarital and marriage counseling?

A: NWA Healthy Marriages offers Premarital & Marital Education at our seminars, workshops, and Small Groups. If you are in need of counseling please visit "NWA Community Resources" for listings of area resources.

Q: My computer is not letting me take the Couple Check Up. What do I need to do?

A: There are a few reasons you may be having trouble. These steps should resolve the issue.

1. Make sure that you and partner are using the same account number (different then your voucher code) and password information.
2. Be sure to enter your voucher numbers in correctly in the appropriate boxes. The letters must be capitalized.
3. Internet Explorer is the best browser to use when taking the assessment. You may need to try another computer if you are unable to pull up Internet Explorer.
4. Check your firewall settings. Some internet security filters flag the word "Couple." You will need to adjust your settings to allow you to take the Couple Check Up.

Q: I'm a little confused--are you guys a counseling service or a resource for couples to find help?

A: We are not a counseling center, and there are some great counseling centers and resources here in NWA. Instead, we are an enrichment center. The difference is that our focus is on prevention and not crisis intervention and reparative work. A good way to look at this difference is by taking an example from the medical field. In medicine, there is a difference between preventative medicine and curative medicine; the former being to prevent medical problems and the latter being a remedial way of curing a current problem. Compare this to our field where there are counselors, who are those that use a more curative medicine approach by taking remedial action to help those in crisis. On the other hand, we take more of a preventative approach by providing enrichment opportunities meant to provide couples with the knowledge and skills they need to have a healthy, satisfying, life-long marriage in hopes of avoiding divorce and marriages in crisis.